Advancing Undergraduate Student Success

Our Strategic Roadmap to 2029

Through strategic collaborations with campus partners and university stakeholders, the Center will aspire to eliminate student barriers, elevate Center services, and close experience gaps.

Eliminate Student Barriers

Process

Improve the student registration experience through administrative process reform of pins/permissions, holds, add/drop, MATES, etc.

Service

Improve student self-service degree planning through technological enhancements in degree planners, degree progress reports (DPRs), Bulletin formatting, curricular analytics, etc.

Team

Improve student financial flexibility through strategic approaches to federal/state financial aid compliance, merit scholar retention, emergency grant funds, account hold interventions.

Elevate Center Services

Process

Streamline proactive caseload management through use of AI-technology, consistent 4-year degree planning, differentiated care, and streamlined degree audits.

Service

Streamline coordinated care networks through use of student-facing mobile app with AI technology and expanded just-in-time interventions.

Team

Streamline professional accountability and incentives through scaffolded KPI monitorization, promotion-based career ladders, strategic professional development and reporting lines.

Close Experience Gaps

Process

Enhance student academic confidence and self-efficacy through the expansion and improvement of First Year Directions, first generation student support, Spring Start, transitional advising, and exploratory advising.

Service

Enhance student belongingness through commitment to student service expectations; Study Abroad and Start Abroad, residential education & commuter student involvement partnerships and programs.

Team

Enhance flashpoint infrastructures to streamline student case escalation, documentation, resolution, and institutional reflection.
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